By registering with Cartier Care, you can enjoy, in addition to a range of services, an extension of your 2-year International Cartier Warranty of up to 8 years for your watches and desk clocks.
Furthermore, you will receive communications related to your creation as well as invitations to receive complimentary technical diagnostics and advice.
Our teams will offer to carry out regular inspections of your watch (magnetism, precision, amplitude and water resistance) to ensure its correct functioning.

Please consult our Cartier Care section for more information on how to join our Care program.

We are surrounded by invisible magnetic fields that are mainly created by magnets, loudspeakers, mobile phones, smartphones, magnetic closing systems for refrigerators or cupboards or magnetic clasps for handbags.

A magnetic field may cause a quartz watch to lose several seconds, but as soon as it emerges from the magnetic field it will regain its normal functioning. However, magnetism may affect mechanical watch movement by disturbing its ability to function.

To determine whether your mechanical watch is magnetized, place it near a compass. If the needles whirl around, it is magnetized and should be serviced at a Cartier boutique, where it will be placed in an inverted magnetic field so as to restore it to its normal working condition.

The water resistance of your watch is ensured by a system of seals. These seals are constantly placed under pressure and subjected to natural wear and tear. Regular checks of your watch's water-resistance make it possible to determine whether it is still adequate, and to have the seals replaced if necessary.

In normal wearing conditions and to guarantee optimal security, we recommend replacing the water-resistance seals of your watch once every two years. For quartz watches, this is approximately the same length of time as a battery replacement.

If the watch is worn when engaging in active movement or it is in frequent contact with water, we recommend to have the seals checked once every year.

If your Cartier water-resistant watch shows condensation under the glass, we advise you to promptly contact a Cartier boutique, an authorized dealer or the Cartier Client Relations Center so as to proceed to a Complete Service, including the replacement of all seals as well as the battery. It is essential to resolve this situation rapidlyto prevent the humidity from damaging all the components of your watch.

You may be able to exchange a luxury watch for a new Cartier creation of your choice.

Discover how to exchange your watch with Watchfinder & Co.

Quartz watches work with energy supplied by a battery. Quartz watches have no balance, and the timekeeping element consists of a crystal of quartz. Whatever the watch's position, its accuracy will always be identical.

Watches equipped with a mechanical movement receive their energy from a wound-up spring. If your mechanical watch has manual winding, you need to turn the crown to wind up the spring. Automatic (self-winding) mechanical watches also use the spring system, but the winding of the spring is carried out by the movements of your wrist, which cause an oscillation that supplies the energy required for the winding system.

If you are not particularly active or do not often wear your watch, the mechanism of your watch may not be wound up enough for it to work properly. Whether it is mechanical or automatic, your watch may be slightly fast or slow, depending on how you wear it.

If your watch is regularly fast or slow, a Cartier master watchmaker can carry out small adjustments to restore it to good working order. Please note that the mechanism of your watch may need a Complete Service in order to restore its original accuracy.

To join Cartier Care, you will first need to be the owner of a Cartier watchmaking creation. Then, please complete:

• The creation of a Cartier account
• The agreement to receive communications from Cartier
• The registration of your watchmaking creation online

To finalize your registration to Cartier Care, you will need your watchmaking creation's serial number, which is found on your warranty card and engraved on the back of your timepiece.

To join Cartier Care, you will first need to be the owner of a Cartier watchmaking creation. Then, please complete:
• The registration of your watchmaking creation online
• The agreement to receive communications from Cartier
• The creation of a Cartier account

To finalize your registration to Cartier Care, you will need your watchmaking creation's serial number, which is found on your warranty card and engraved on the back of your timepiece.

Click here to Join Cartier Care.

Please consult our Size Guides page to help you find the right size.

The movement of your watch needs to be maintained at regular intervals. Changes in the viscosity of the oil (resulting in the oil drying out after a certain time) may generate friction and affect the precision of the mechanism, causing it to run fast or slow, or to stop completely.

If your watch is noticeably fast or slow, the movement may need to be serviced for this reason. We recommend you have the movement of your watch checked once every five years by a Cartier-authorized After-sales Service.

If your watch has not been worn for several months, you will need to wear it for several days before it regains its accuracy.

For the vast majority of watches, polishing may remove or reduce scratching on gold or steel surfaces.

Given that this operation involves the removal of a fine layer of metal, we do not recommend polishing your watch more than twice in its lifetime for a watch made of white gold, or three times in its lifetime for a piece made of yellow gold. Rose gold and watches made of mixed materials may have different polishing limit recommendations; check beforehand with our Cartier watchmakers to ensure that your model can be polished.

Cartier invites you to visit a boutique to personalize your watches with a wide selection of interchangeable bracelets in classic or bright shades that reflect your style and personality.

Strap purchases should be made in-person with a boutique or authorized partner to ensure that the strap is not only compatible with your timepiece, but also the correct material, color, and size.

Make an appointment in the Cartier boutique of your choice or find an authorized partner in our distribution network.