Your Cartier jewelry is precious and requires care and attention. We recommend the following daily considerations to preserve your jewelry as long as possible:
• Be sure to handle your jewelry with care.
• Remove your jewelry when washing your hands or using corrosive products that could permanently damage precious metal, stones or pearls.
• Take your regular activities into consideration when wearing your jewelry, including potential for impact.
• Keep your jewelry away from intense sources of heat and extreme temperature changes.
• Avoid any contact with cosmetic or household products, since they contain ingredients that could discolor your jewelry.
• Store your jewelry in an individual case, in its original Cartier case or in the separate compartment of a jewelry box.
• Chains should be closed, wrapped, and laid flat to avoid the formation of knots.

Discover all the Care and Service Cartier offers to take care of your jewelry.

Although not required, booking an appointment is strongly recommended to optimize your experience and discover the Cartier universe. Please note that some boutiques may have walk-in only policies for occasions such as service or care visits.

By following these simple tips, you will be able to keep your jewelry in its original condition for many years to come:

• Regularly check the clasp
  • If your jewelry does not contain lapis lazuli, coral, pearls, turquoise, emeralds or a significant cluster of stones, you may soak it regularly for a few minutes at a time in warm soapy water (using only soap with a neutral pH).
  • Gently brush it with a very soft toothbrush and then rinse it carefully in warm water. Finally, dry and buff the piece with a soft cloth, a chamois leather or a clean microfiber tissue.
  • If your jewelry does contain any of the above stones, cleaning should be entrusted to one of our specialists at a Cartier boutique.

Discover all the Care and Service Cartier offers to take care of your jewelry.

We invite you to visit the Cartier boutique of your choice, making sure to bring the guarantee certificate of your product. You can also contact the Cartier Client Relations Center to speak with an Ambassador.

Once you have entrusted your item to us, our workshop will examine it, define the type of service that needs to be carried out, and send you an estimate for the repair.

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At Cartier, we treasure our relationship with you. We handle your personal information with the highest level of both care and rigor in order to deliver the most relevant services and design the right experience for you.

Cartier is committed to protecting the privacy of its clients. We provide a secure online shopping environment and hold our customers’ personal data in accordance with applicable laws and regulations. For further information please consult Cartier Privacy Policy.

Two pieces of jewelry may be affected by being worn side by side. The friction between two circles within the same ring, or around the edges of each stone, may explain the scratches that can often be observed.

Should you have further questions, our technicians are at your disposal to carry out a diagnosis and recommend the service that best suits your requirements.

Discover all the Care and Service Cartier offers to take care of your jewelry.

Online purchases placed while logged into your account should be reflected in your My Cartier account.

Please note that boutique purchases, as well as orders from a Cartier website outside of this region, will not appear in your My Cartier account. At this time, it is not possible to manually add or move purchases into My Cartier accounts; however, if you have registered a timepiece for an extension of Cartier Care, that timepiece may be added to your My Cartier account at the time of registration.

For the vast majority of jewelry, polishing makes it possible to remove or limit scratching on gold surfaces.

Given that polishing involves the removal of a fine layer of metal, we do not recommend polishing your jewelry more than twice in its lifetime for a piece made of white gold, or three times in its lifetime for a piece made of yellow gold. The Rapid Shine Service, a less intense polishing operation, is also available for the removal of superficial scratches on some yellow and rose gold models.

Not all Cartier creations can or should be polished; our technicians are at your disposal to carry out a diagnosis and recommend the service that best suits your requirements.

Discover all the Care and Service Cartier offers to take care of your jewelry.

Cartier’s iconic design of the LOVE bracelet is unique and requires care when placing it upon your wrist to prevent scratching or damage. We recommend visiting our Jewelry Instructions page for more information regarding our classic LOVE bracelet, including an illustrated guide and  video instructions.

When attaching or removing the bracelet, we recommend that you:

1. Remove all other jewelry to protect the bracelet
2. Position your wrist over a solid surface that would provide a soft landing and reduce damage, such as a bed or large cushion.
3. Seek the help of another person to prevent scratching the bracelet or yourself. One person should be prepared to loosen the screws, while the bracelet wearer holds the two halves of the bracelet in position with their opposite thumb and index finger.

Please note Cartier items can only be returned or exchanged in pristine condition, so should the item show any signs of wear or damage, a return or exchange would no longer be possible.